Terms of Service
These Terms of Service govern the use of the Dronework platform, published by DRONEWORK SAS, which connects companies needing aerial data ("Clients") with independent certified drone pilots ("Pilots"), through an automatic mission-assignment system.
1. Purpose
Dronework is a technical intermediary. It does not itself perform aerial data-capture services: these are carried out by independent Pilots, automatically selected by the platform based on their declared equipment, certifications and service area.
2. Account creation
Access to the service requires creating a Client or Pilot account. Information provided (identity, equipment, certifications, service area) must be accurate and kept up to date. A Pilot is solely responsible for the validity of their certifications and flight authorizations.
3. Publishing and executing a mission
- The Client describes the mission: geographic area, data type, required sensors, detail level, useful documents, desired deadline.
- The platform automatically assigns a qualified, available Pilot. The Client does not manually choose a Pilot.
- The assigned Pilot confirms the assignment and carries out the mission within the agreed deadline, in compliance with applicable aviation regulations in their country.
- Deliverables (photos, orthomosaics, 3D models, point clouds, videos, etc.) are provided to the Client through their Dronework workspace.
4. Price and payment
The price of a mission is calculated automatically based on area, required sensors, detail level and deadline, and shown before any confirmation. The Client's payment method is charged according to terms described at checkout (payment provider integration to be specified at a later stage of development).
5. Cancellation and refunds
The Client may cancel free of charge as long as no Pilot has accepted the mission. After acceptance, costs incurred by the Pilot (travel, permits) may be withheld. If the Pilot cannot perform the mission, DRONEWORK SAS reassigns it to another Pilot or refunds the Client in full. Data that does not meet the specifications leads to a new flight at no cost or to a refund.
6. Liability
Dronework acts as an intermediary and is not responsible for the technical execution of the flight, which is the sole responsibility of the assigned Pilot. The Pilot remains responsible for compliance with local aviation regulations, insurance, and the safety of their operations.
7. Data ownership
Unless otherwise agreed, data collected during a mission belongs to the Client who ordered it, upon full delivery and payment.
8. Governing law
These Terms are governed by the laws of Benin (OHADA Uniform Act on General Commercial Law). Any dispute regarding their interpretation or performance falls, failing an amicable settlement, under the jurisdiction of the courts of Cotonou (Benin).